Your Privacy — Our Commitment
Six ways BV99 keeps your personal data safe and uses it responsibly
Encrypted Data at Every Step
All data transmitted between your device and BV99 is protected using industry-standard TLS encryption. Your account details, PKR transaction data and personal information are never sent in plain text over any network.
No Selling of Personal Data
BV99 does not sell your personal data to any third party — ever. Your name, contact details, payment information and betting history are used only to operate your account and improve your experience on the platform.
PKR Payment Data Protected
When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, your payment credentials are processed directly by your payment provider. BV99 only stores the transaction reference — not your full payment account details.
You Control Your Data
BV99 gives you direct control over your personal information. You can request to access, correct or delete your data at any time by contacting our support team. We process all such requests promptly and without unnecessary delay.
Marketing Opt-Out Always Available
Promotional emails and messages are only sent to players who have opted in. You can withdraw your marketing consent at any time through your account settings or by contacting support — no questions asked and no impact on your ability to use the platform.
Data Kept Only as Long as Needed
BV99 retains your personal data only for as long as your account is active or as required for legitimate purposes such as financial record-keeping. When data is no longer needed, it is securely deleted or anonymised.
Please read this policy carefully. By registering a BV99 account or continuing to use the platform, you confirm that you have read and understood how we handle your personal information. This policy should be read alongside our Terms and Conditions.
01 Introduction
BV99 ("we", "us", "the Platform") is committed to protecting the privacy of every player who registers and uses our services. This Privacy Policy describes how BV99 collects, uses, stores and shares personal information when you access the BV99 website or mobile application, create an account, make PKR deposits and withdrawals, or contact our customer support team.
This policy applies to all players based in Pakistan and to anyone who interacts with BV99 regardless of location. It covers information collected through the website at bv99.pw, the BV99 mobile app, live chat support, email correspondence and any other channel through which you engage with us.
We take privacy seriously not because we have to, but because our players deserve to know exactly what happens with their data. If you ever have a question that this policy does not answer clearly, reach out to our support team and we will explain things in plain language.
02 Data We Collect
BV99 collects personal information in several ways — directly from you when you register or contact us, automatically when you use the platform, and occasionally from third-party verification services. Here is a clear breakdown:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or ID document | Registration & verification forms |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | PKR transaction amounts, payment method type, transaction reference numbers | Cashier & payment processor |
| Account Activity | Login timestamps, games played, bets placed, bonus usage | Automatically via platform systems |
| Technical Data | IP address, device type, browser, operating system | Automatically via server logs |
| Communications | Support chat logs, emails, feedback messages | When you contact us |
We do not collect sensitive categories of personal data such as biometric data, religious beliefs or political opinions. We also do not intentionally collect data from anyone under 18 years of age — see Section 10 for more on this.
03 How We Use Your Data
BV99 uses the personal information we collect for specific, legitimate purposes only:
- Account management: To create, maintain and secure your BV99 account, process your login and verify your identity when required.
- Transaction processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets — and to maintain accurate financial records.
- Customer support: To respond to your queries, resolve disputes and improve the quality of our support service.
- Fraud prevention and security: To detect and prevent unauthorised access, money laundering, bonus abuse and other forms of fraud or prohibited conduct.
- Platform improvement: To analyse how players use BV99, identify technical issues, and develop new features such as improved cricket betting markets and PSL-specific promotions.
- Responsible gaming: To monitor for signs of problematic gambling behaviour and, where appropriate, apply responsible gaming tools or reach out to players who may need support.
- Marketing (opt-in only): To send promotional messages, bonus offers and platform news to players who have specifically agreed to receive such communications.
- Legal obligations: To maintain records as required for financial and compliance purposes.
BV99 never uses your data for purposes beyond those listed above without first obtaining your explicit consent. We do not sell your data, share it for third-party advertising or use it to build profiles for external commercial purposes.
04 Sharing Your Data
BV99 does not sell or rent your personal data to any third party. We share information only where it is necessary to operate the platform and provide services to you. The categories of third parties who may receive limited data are:
- Payment processors: JazzCash, Easypaisa, Raast and other PKR payment providers receive the transaction data required to process your deposit or withdrawal. They have their own privacy policies governing how they handle this data.
- Identity verification services: Where required to confirm your age or identity, we may share documents with a trusted third-party verification provider. These providers are contractually bound to use data only for the verification purpose.
- Game software providers: Third-party casino and slot game providers may receive a session token and anonymised gameplay data to deliver their games within the BV99 platform. They do not receive your full personal profile.
- Platform security and anti-fraud tools: Technical service providers who help BV99 detect fraud, suspicious activity and bot usage may process IP addresses and device data to fulfil this role.
All third-party service providers engaged by BV99 are required to handle your data securely and only for the specific purpose for which it was shared. BV99 does not permit any third-party provider to use your data for their own marketing or commercial purposes.
05 Payment Data & PKR Transactions
When you make a PKR deposit or withdrawal on BV99, the payment is processed through your chosen payment provider — JazzCash, Easypaisa, Raast, a bank, or a card network. BV99 does not store your full mobile wallet PIN, bank account password or card number. What BV99 retains is:
- The transaction reference number provided by the payment processor
- The payment method type (e.g., JazzCash, bank transfer)
- The PKR amount deposited or withdrawn
- The date and time of the transaction
- Whether the transaction was successful, pending or failed
This information is kept for financial record-keeping and to allow us to investigate any transaction disputes on your behalf. If you believe a transaction has been processed incorrectly, contact our support team with the transaction reference and we will investigate promptly.
BV99 staff will never ask for your JazzCash PIN, Easypaisa password, bank login or card CVV number. If anyone claiming to be from BV99 asks for these details, do not share them and contact our official support immediately.
06 Cookies & Tracking
BV99 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the BV99 website or use the app.
The types of cookies BV99 uses are:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled without breaking the platform.
- Functional cookies: Remember your preferences such as language settings, preferred sports or recently played games so you do not have to reset them every time.
- Analytics cookies: Help BV99 understand which pages and features are most used, how players navigate the site and where technical errors occur. This data is anonymised and used only for platform improvement.
- Security cookies: Used to detect and prevent fraudulent login attempts, bot activity and suspicious session behaviour.
BV99 does not use third-party advertising cookies or share browsing data with external advertisers. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.
07 Data Security
Protecting the personal and financial data of our Pakistan players is a core responsibility at BV99. We apply the following security measures across the platform:
- TLS encryption for all data in transit between your device and BV99 servers
- Encrypted storage for sensitive personal and financial data at rest
- Strict access controls — only authorised staff with a specific need can access personal data
- Two-factor authentication (2FA) available for all player accounts
- Regular security reviews and monitoring for unusual activity
- Immediate account suspension protocols when a security breach is suspected
While BV99 takes every reasonable precaution, no online platform can guarantee absolute security. You can significantly reduce risk by using a strong, unique password for your BV99 account, enabling 2FA and never sharing your login credentials with anyone.
In the unlikely event of a data breach that affects your personal information, BV99 will notify affected players promptly and outline the steps being taken to address the situation.
08 How Long We Keep Your Data
BV99 retains your personal data for as long as your account remains active and for a reasonable period after account closure to meet financial record-keeping requirements. Specific retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| PKR transaction records | 7 years from transaction date |
| Identity verification documents | 5 years after account closure |
| Customer support communications | 3 years from last interaction |
| Technical / server logs | 90 days rolling |
| Marketing consent records | Until consent is withdrawn + 1 year |
When data reaches the end of its retention period, it is securely deleted or fully anonymised so that it can no longer be linked back to you.
09 Your Rights Over Your Data
As a BV99 player, you have clear rights over your personal information. These rights can be exercised at any time by contacting our support team.
Right to Access
Request a copy of all personal data BV99 holds about you, including your account details, transaction history and any notes on your account.
Right to Correct
If any personal information BV99 holds about you is inaccurate or out of date, you can ask us to correct it at any time.
Right to Delete
Request deletion of your personal data. Note that some data must be retained for financial and compliance reasons even after account closure.
Right to Object
Object to your data being used for marketing communications. Opt out at any time through account settings — this will not affect your account access.
Right to Portability
Request your personal data in a structured, machine-readable format so you can transfer it elsewhere if you choose to do so.
Right to Restrict Processing
Ask BV99 to limit how your data is used while a correction request or objection is being reviewed and resolved.
To exercise any of these rights, contact BV99 support through the live chat in your account or via the email address in Section 12. We aim to respond to all data rights requests within 30 days.
10 Under-18 Protection
BV99 is strictly an adult platform. We do not knowingly collect or store personal data from anyone under the age of 18. During registration, players are required to confirm that they are 18 or older, and age verification checks are applied where required.
If BV99 discovers that an account has been created by or on behalf of a minor, the account will be closed immediately, any deposits will be returned to the payment source and all data associated with that account will be deleted as quickly as possible.
If you believe that a minor has registered a BV99 account, please contact our support team immediately so we can investigate and take action without delay.
11 Policy Updates
BV99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or updates to applicable requirements. When we make significant changes, we will notify registered players by email or through a prominent notice on the platform before the changes take effect.
The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to check back periodically. Continued use of BV99 after an updated policy has been published constitutes your acceptance of the revised terms.
12 Contact Us
If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information is being handled, our team is available 24/7.
- [email protected] (plain text only — not a clickable link)
- Live chat inside your BV99 account — available 24/7
- Visit our FAQ page for answers to common privacy and account questions